1. WHAT INFORMATION DO WE COLLECT?
In Short: We collect personal information that you provide to us and information automatically collected from your use of our Services.
Information You Provide to Us
We collect personal information that you provide directly to us when you:
- Register for an account
- Make a purchase
- Contact customer support
- Participate in surveys or promotions
Information We Collect Automatically
We automatically collect certain information when you use our Services, including:
- Device information (e.g., IP address, browser type, operating system)
- Usage data (e.g., interactions with our Services)
- Location data (e.g., geolocation data if enabled)
2. HOW DO WE USE YOUR INFORMATION?
In Short: We use your information to provide, improve, and personalize our Services.
We use the information we collect to:
- Provide and maintain our Services
- Improve and personalize your experience
- Communicate with you
- Process transactions and send related information
- Monitor and analyze usage and trends
3. HOW DO WE SHARE YOUR INFORMATION?
In Short: We may share your information with service providers, partners, and as required by law.
We may share your information:
- With service providers who perform services on our behalf
- With partners to offer or improve our Services
- To comply with legal obligations or protect our rights
5. DO WE LINK TO THIRD-PARTY WEBSITES?
In Short: We are not responsible for the security of any third-party website or service linked to our Services.
Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or the content of these third parties. We do not endorse any third-party websites, services, or applications.
If you have any questions or concerns regarding your data on third-party sites, please refer to their privacy policies.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
No purpose in this notice will require us keeping your personal information for longer than one (1) month past the start of the idle period of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to minors.
Prior to utilizing this policy for any inappropriate purposes, please be informed that we abstain from the collection of minor user information. Typically, data is discarded when deemed unnecessary for purposes other than usernames, items, and user regions.
We routinely dispose of location data and IP logins to ensure safety each time a user logs out, thus preventing doxing and the collection of minor data.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right:
- To request access and obtain a copy of your personal information
- To request rectification or erasure
- To restrict the processing of your personal information
- To data portability (if applicable)
- Not to be subject to automated decision-making
In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time.
You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
In Short: Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
11. CALIFORNIA PRIVACY RIGHTS
In Short: California residents have specific rights regarding their personal information.
If you are a California resident, you have specific rights regarding your personal information under California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights may include:
- The right to know what personal information we collect, use, disclose, and sell
- The right to access your personal information
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information
- The right to non-discrimination for exercising your rights
To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at [email protected], or by referring to the contact details at the bottom of this document.
Personal Information We Collect
| Category | Examples | Do We Collect This? |
|---|---|---|
| A. Identifiers | Contact details, such as name, email address, phone number, account name | YES |
| B. Personal Information Categories Listed in the California Customer Records Statute | Contact details, such as name, address, phone number, education, employment, financial, and health information | NO |
| C. Protected Classification Characteristics under California or Federal Law | Age, race, sex, sexual orientation, gender identity, disability | NO |
| D. Commercial Information | Purchase history, transaction history | NO |
| E. Biometric Information | Fingerprints, voiceprints, facial recognition | NO |
| F. Internet or Other Similar Network Activity | Browsing history, search history, interactions with our website or advertisements | YES |
| G. Geolocation Data | Physical location or movements | NO |
| H. Sensory Data | Audio recordings, electronic recordings, visual recordings | NO |
| I. Professional or Employment-Related Information | Professional background, work history, and professional qualifications if you apply for a job with us | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences Drawn from Collected Personal Information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics | NO |
| L. Sensitive Personal Information | NO |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
We will use and retain the collected personal information as needed to provide the Services or for:
- Category C - usually around 1 day or more depending if they want to remove it quickly or not.
- Category G - Only For Until Logged Out of the Game When Exiting the Game. (Typically only around 5 hours)
12. WILL YOUR INFORMATION BE SHARED WITH ANYONE ELSE?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
13. YOUR RIGHTS
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California's privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")
Depending upon the state where you live, you may also have the following rights:
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California's and Delaware's privacy law)
- Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon's privacy law)
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California's privacy law)
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida's privacy law)
14. HOW TO EXERCISE YOUR RIGHTS
To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at [email protected], or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
15. REQUEST VERIFICATION
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request.
However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
16. APPEALS
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected]. We will inform you in writing of our decision regarding your appeal.
17. CHANGES TO THIS NOTICE
We may update this Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on our website. You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.
18. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this Privacy Notice, please contact [email protected]